How to view property safely in these challenging times


Property viewings are beginning to resume bringing relief to home-movers around the country.
However, your health and safety remains our top concern at this time here are a few of simple suggestion based on government guidelines to reassure you when going on property viewings or allowing others into your home for viewings.

If you’re a buyer or renter going on viewings:

You’ve no-doubt been keenly waiting for weeks to go and view properties you’ve had your eye on and now you can begin.
Follow simple guidance to ensure your viewing goes as smoothly and as safely as possible:
Protecting yourself, those in the property you’re viewing and of course the agent conducting the viewing.

Whether it’s on your way to a viewing, or once you get there, remember these four key pieces of advice from the government:

  1. Maintain a 2m distance from anyone you aren’t living with – we know this can be tough at times, but it’s possible. If you ever forget what 2m looks like, imagine taking two long strides, or visualising the height of your front door
  2. Wash your hands regularly (and thoroughly) and avoid touching your face – we’ve all got the dry hands to prove it, but this remains one of the most important pieces of guidance right now to help prevent the spread of coronavirus
  3. Minimise contact with surfaces outside of your home – this can be hard as we touch so many things throughout the day, often without thinking about it. Common things include door handles, lift buttons and ‘stop’ buttons on the bus
  4. Cough or sneeze into the crook of your elbow always, and do not drop used tissues anywhere, put them in the nearest bin or take them home to dispose of please.

Why not start with an online viewing, if available?

You’ll still need to view the property in person, before being able to proceed with an offer, but it’s a great place to start. Particularly helpful if you’re not entirely sure whether it’s suitable for you, it’s also one less journey you’ll need to make. If you’d still like the view the property, the agent will be pleased to know you’re serious.

Before the viewing

In line with government guidance, anyone experiencing coronavirus symptoms should go to your nearest Covid testing centre to be checked or at the very least staying at home and self-isolating to help prevent further spread of the disease.

To give confidence to all parties present at the viewing that this guidance is being followed, and to help the agent manage the viewing in the most efficient safest way possible, you should be asked to complete a handful of questions before your viewing such as:

  • Has anyone in your household had COVID-19
  • Has anyone in your household displayed COVID-19 symptoms or not yet completed a required period of household self-isolation
  • Are you in the high-risk category
  • Have you recently returned from a trip interstate or overseas

The current owner, or tenants, of the property you’re going to view should have also completed these questions, as will the agent if they’ll be present on the viewing, so don’t be afraid to check with the agent on this if it’s a concern.

We also recommend asking the agent as many questions as possible before the viewing, to help save time in the viewing property itself.

Travelling to and from viewings

We want you to be more excited than stressed right now, so follow our top travel tips for a smooth, and safe, journey:

  1. Wherever possible, use your own transport (i.e. car, motorcycle or bicycle) or, if it’s a walkable distance, consider this as an option
  2. If you’re planning to drive to a viewing, think in advance about parking. Let the agent know in advance so they can advise you on where’s best to park as it’s not always obvious, especially if you don’t know the area

Check that public transport is available as it is still essential for many of us, especially in big cities. When booking the viewing, let the agent know so that they can help you book a viewing time outside of peak travel hours (07:00 – 09:30 and 16:30 – 18:30)

Show up on time. Agents will need you to arrive at your viewing at the time you’ve agreed, not earlier and not later. This is to help minimise the number of people gathering near the property

At the viewing

For the duration of the viewing, you will need to be mindful that this is someone’s home treat it with respect and follow the social distancing guidelines.
Being armed with all the questions you still need to ask at the viewing, bring your notes, it will be more important than ever to ensure you’re getting the most out of the viewing.

Create your own 'viewing kit' to get the most out of your viewings:

  1. Anti-bacterial hand sanitiser or a small bar of soap in a resealable bag and some paper hand towels or a small towel. This will ensure you can clean your hands both before and after the viewing
  2. A face mask – not an essential but recommended. It will show politeness to the agent and current owner that you have considered them. Especially useful if you’re currently suffering from hayfever, and therefore prone to sneezing, or travelling by public transport. The government have released details on how to make your own here
  3. Disposable gloves – not an essential, but a good idea if you’re worried about touching anything accidentally (especially if you’ve had to travel by public transport)
  4. Viewing Checklist – Print-out or save a copy of our renter checklist or buyer checklist – they contain all the key questions you’ll need to ask
  5. Something to write with – be it a pen, pencil or your phone, you’ll want to jot down the answers to your questions and make notes
  6. Your phone – not only so you can contact the agent if you need to, but also so you can take photos if you have the permission of the owner or an alternative make notes if you do not have a note pad and pen

A bottle of water – In case you get thirsty, and always advisable in warmer months. You won’t be able to accept, or ask for, one on a viewing so useful to have in your bag

If you’re a seller letting people into your home for viewings

Over the coming weeks, your agent will be busy booking in prospective buyers who’ve asked to view your property.
Follow our simple guidance to ensure each viewing goes as smoothly as possible protecting the members of your household, those at viewings and of course the agent.

Always remember to follow this simple government guidance

  1. Maintain a 2m distance from those on the viewing – we know this may be challenging, especially in smaller properties, but speak to your agent and together work out a route that makes the most sense for viewings to follow. If you ever forget what 2m looks like, imagine taking two long strides, or visualising the height of your front door
  2. Wash your hands regularly (and thoroughly) and avoid touching your face – we’ve all got the dry hands to prove it, but this remains one of the most important pieces of guidance right now to help prevent the spread of coronavirus and we’d recommend doing this both before and after each viewing
  3. Regularly clean items that are likely to be touched on viewings – Particularly door handles, doorbells, and window latches/locks

Cough or sneeze into the crook of your elbow always, do not offer tissues and request those viewing your property to take their used tissues home to dispose of please.

Before the viewing

In line with government guidance, anyone experiencing coronavirus symptoms should go immediately to a Covid testing centre to be checked or at the very least be staying at home, to help prevent further spread of the disease. Viewings should not go ahead if any party is experiencing symptoms or has recently tested positive for coronavirus.

To give confidence to all parties present at the viewing that this guidance is being followed, and to help the agent manage the viewing in the most efficient way possible, you should be asked to complete a handful of questions before any viewings your agent has organised which should include:

  1. Has anyone in your household had COVID-19
  2. Has anyone in your household displayed COVID-19 symptoms or not yet completed a required period of household self-isolation
  3. Is anyone in your household in the high-risk category
  4. Have you recently returned from a trip interstate or overseas

Ahead of each viewing, each prospective buyer will have also been asked to complete these questions, as will the agent if they’ll be present on the viewing. Don’t be afraid to check with the agent that this has happened if it’s a concern.

Preparing for the viewing

Most of us will have given our homes a good deep clean before opening the doors to prospective buyers, as part of wanting it to look its best and attract a buyer. Now is no different, so use it as an opportunity to give everything a good clean before viewings start.

As much as you’ll not want the strangers in your home touching door handles etc, they will feel the same. If your agent is doing the viewing on your behalf, they should be opening all doors, cupboards etc alternatively giving those viewing disposable gloves to wear at the viewing. If you’re doing the viewing, we advise you take the same approach as it will help you keep track of what you’ll need to clean afterwards.

To help minimise the number of people in your home at any one time, it may be required for you and your household to leave while the viewing is taking place, make sure you have a safe nearby place to go.

We would recommend discussing this with your agent before any viewings so that, together, you can work out a sensible plan that works for everyone.

When preparing for a viewing, follow our checklist to help it go smoothly:

  1. Clean items and/or areas that are likely to be touched (i.e. door handles, doorbells) with an antibacterial cleaner both before and after the viewing has taken place
  2. Open windows to boost ventilation prior to the viewing taking place
  3. Open internal doors, loft hatches, and anything else you think may be of interest, ahead of the viewing to minimise any unnecessary contact
  4. If possible, provide hand sanitiser by your front door so that the agent and viewers can clean their hands when they enter and leave your home
  5. Have a plan of where you can go while the viewing is taking place if you need to.

After the viewing

Once the viewing has finished, the agent may want to spend a couple of extra minutes with you, perhaps going through any feedback or comments with you. If you have an outdoor space that allows you to distance yourselves more easily, feel free to take the conversation outside, or ideally minimise physical meetings and book a follow-up video call.

They may have just found you a buyer, but don’t be tempted to shake hands!

Once the agent has left, you’ll want to wipe down any door handles, cupboard doors etc that were touched on the viewing, with an antibacterial wipe or spray, and wash your hands.

Remember

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